Customer Care

 

Ordering
We accept payments by Credit Card (Visa, Mastercard, American Express,  Discover Paypal).  Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction.  The pre-authorization is completed once the order has been packed and is ready to be shipped. If the billing or shipping information are incorrect or incomplete, we will contact you to confirm them before your order is shipped.  Orders are normally processed and shipped within 1-2 business days. 

No Returns
Please order carefully to be sure you get products that are right for you. If there is a product defect or a problem with your order, please email us for the quickest response.

Exchanges
7 Day Exchange Policy. To be eligible for an exchange, you must first alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will issue you a credit.

Sales Tax
Sales tax will only be charged on orders shipped to California. Prices displayed on the website are exclusive of taxes.

Duties And Taxes

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Customs taxes & duties are not included in your shipping fee. 4 Hunnind cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. 

If you refuse a shipment from YG 4Hunnid, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to YG 4Hunnid. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable through YG 4Hunnid. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. Please note that it can take up to 10 business days for the refund to appear in your account. 

 


Shipping & Delivery
Please allow up to 1-3 business days for order processing and verification, and an additional 2-7 business days for delivery. 

Tracking Your Order
An order confirmation email will be sent to you via email as soon as your order is placed. Once your order has shipped, a shipment confirmation email with tracking information will be sent to your email. You will have your order information and tracking number in your account page. 

 

Contact Us
If you need assistance with making a purchase or with your order, please submit your inquiry with the form below. Phone support will be available shortly.